Refund Policy

Refund Policy for The Baby Project

At The Baby Project, we are dedicated to providing exceptional support and advise to simplify your baby gear shopping experience. Please read our policy carefully to understand the terms of services.

Appointment Changes

-We understand that plans can change. As such, we allow you to reschedule your appointment with us, provided that you notify us at least 24 hours in advance.

-To reschedule, please contact us directly via email at hello@thebabyprojecthk.com or via WhatsApp +852 59112086

Refund Policy

- Due to the nature of our services and commitment to personalized expertise, all sales are final. Once a consultation is booked or a service is selected, we do not offer refunds.

- Any cancellations made less than 24 hours before the appointment will not be eligible for rescheduling or refund.

Consumer Rights

- This policy is in accordance with Hong Kong's consumer protection laws obligations.

- If you have any questions concerning this policy or have concerns about a particular purchase, feel free to reach out to us.

If you require further clarification or assistance regarding our refund policy, please contact us at:

Email: hello@thebabyproject.com

Phone: +852 59112086

Thank you for choosing The Baby Project. We appreciate your understanding and look forward to assisting you!